Terms of Service

This Terms of Service document (the "Terms") outlines the terms and conditions of use of the VPN services (the "Services" or "Service") provided by Zoom Labs. ("Free VPN Unlimited"). These Terms also govern the use of and access to Zoom Labs’s content (the "Content"), which includes the Zoom Labs website (the "Site"), applications (the "Apps"), and any software provided by Zoom Labs (the "Software").

By agreeing to these Terms, you are also agreeing to the Privacy Policy ("Privacy Policy").

1. Acceptance
   By accessing the Content or Services, you are agreeing on behalf of yourself or those you represent ("you") to comply with and be legally bound by these Terms in their entirety. These Terms constitute a legally binding agreement (the "Agreement") between you and Zoom Labs. If you do not agree with any part of the Terms, you may not use our Services.
   By creating an account for using our Services, you represent that you are signing up in compliance with local laws and regulations, and that the registration information you have provided is accurate and complete.
2. Modification
   Zoom Labs may update the Terms from time to time without notice. If you continue to use Zoom Labs’s Services, Content, Site, Apps, or Software after these changes take effect, then you agree to the revised Terms. The current version of the Terms is available on the Site. You understand and agree that it is your obligation to review these Terms from time to time in order to stay informed on current rules and obligations. Notification on any core changes to the Terms will be provided to subscribers through an email message or update on the application. Your use of the Content or Services following the changes to these Terms constitutes your acceptance of the changed Terms.
3. Privacy Policy
   Zoom Labs is committed to your privacy and does not collect or log browsing history, traffic destination, data content, or DNS queries from Subscribers connected to our VPN. During your registration, we may collect some sensitive personal information, such as your email address. We only collect information that is necessary for the proper delivery of the Services.
   For the sake of clarity and transparency, we have placed all information related to data collection in a separate document known as the Privacy Policy, which is available on the Site. Please review the Privacy Policy in its entirety to get a clear understanding of how we handle your sensitive data.
4. Subscriptions
   Zoom Labs Services are available to you upon subscription on the app store. By subscribing to the Services, you agree to become a subscriber ("Subscriber") for the period you have elected. A full list of subscription plans and pricing is available on the app. Zoom Labs reserves the right to amend subscription fees or institute new fees at any time upon reasonable advance notice posted on the Site or sent via email. Any changes to the pricing will not affect the Subscriber’s current subscription period and will become effective upon subscription renewal. Subscription purchases and refunds are managed through Apple Payments Network for any iOS and in-app purchases and through our website/Third party payment services for payments made through the web.
   Plans renew automatically by default at the completion of the billing term. By default, the renewal term is for the same duration as the billing term for the original subscription.
   Each paid subscription grants you one (1) license to use on five (5) different devices at any given time. You will have to be signed in with same Apple ID to access the service
5. Refund Policy
   You may cancel your account with a full refund within 7 days of your initial purchase Trial Period.
   Refunds beyond the 7-day purchase window will be considered, at the sole discretion of Zoom Labs, if a Subscriber can demonstrate that the Service was not available or usable during the subscription period and that reasonable attempts were made to contact Zoom Labs to resolve the issue. In this case, Zoom Labs may provide the Subscriber with a prorated refund of service fees paid during the period when the Service was not available or usable.
   Refunds are generally processed within seven (7) days, and are made to the original form of payment used for purchase. All refunds are sent in USD.
6. Acceptable Use Policy
   Free VPN Unlimited Services may be accessed from all around the world using iOS app. It is your responsibility to assess whether using the VPN in local country is in compliance with local laws and regulations. You are responsible for compliance with local Terms and applicable laws, regulations, and policies.
   You understand that it is your responsibility to keep your Free VPN Unlimited account information confidential. You are responsible for all activity under your account. If you ever discover or suspect that someone has accessed your account without your authorization, you are advised to inform us immediately so that we may revoke your account credentials and issue new ones.
   Zoom Labs aims to provide the best service possible to all of our Subscribers. In that sense, we require that you do not misuse our Content or Services. A misuse refers to any use, access, or interference with the Content or Services contrary to the Terms or applicable laws and regulations.
   In order to protect the Services from being misused or used to harm someone, Zoom Labs reserves the right to take appropriate measures when our Services are being used contrary to these Terms and applicable laws. You agree that Zoom Labs may terminate your account, without providing a refund for Services already paid, if you misuse the Service.
   In using our Services, you agree not to:
   
   • Send or transmit unsolicited advertisements or content (i.e., "spam") over the Service.
   • Send, post, or transmit over the Service any content which is illegal, hateful, threatening, insulting, or defamatory; infringes on intellectual property rights; invades privacy; or incites violence.
   • Upload, download, post, reproduce, or distribute any content protected by copyright or any other proprietary right without first having obtained permission from the owner of the proprietary content.
   • Upload, download, post, reproduce, or distribute any content that includes sexual or explicit depictions of minors.
   • Engage in any conduct that restricts or inhibits any other Subscriber from using or enjoying the Service.
   • Attempt to access, probe, or connect to computing devices without proper authorization (i.e., any form of "hacking").
   • Attempt to compile, utilize, or distribute a list of IP addresses operated by Zoom Labs in conjunction with the Service.
   • Use the Service for anything other than lawful purposes.
7. License
   Subject to your compliance with these Terms, Zoom Labs grants to you a non-exclusive and limited license to download and use the Software. Modifying, distributing to unauthorized parties, reverse engineering, or otherwise using the Software in any way not expressly authorized by Zoom Labs is strictly prohibited.
   Usage of any material which is subject to Zoom Labs’s intellectual property rights is prohibited unless you have been provided with explicit written consent by Zoom Labs.
8. Language and Translation of Content
   All of our Content was originally written in English. Any translation of our Content is done on a best-effort basis. We cannot guarantee the accuracy of translated Content. In the event of any discrepancy between the translated Content and the English Content, the English Content shall prevail.
9. Partner Services
   Zoom Labs may from time to time provide access to or promotional offers for partner services, applications, or websites ("Partner Services") as an added benefit to the Service. The Partner Services are not integrated or incorporated with the Service, and your interaction with any Partner Services are governed by their own applicable terms. Zoom Labs will never share your personal information with any provider of Partner Services. Zoom Labs does not guarantee and is not responsible or liable for the behavior, features, or content of Partner Services or any transaction you may enter into with any provider of Partner Services, nor does Zoom Labs warrant the compatibility or continuing compatibility of the Service with Partner Services.
10. Disclaimers
    We will strive to prevent interruptions to the Site and Services. However, these are provided on an "as-is" and "as-available" basis, and we do not warrant, either expressly or by implication, the accuracy of any materials or information provided through the Site or Service, or their suitability for any particular purpose. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose, or non-infringement. We do not make any warranty that the Services will meet your requirements, or that it will be uninterrupted, timely, secure, or error-free, or that defects, if any, will be corrected. You acknowledge that you access the Site and Services at your sole risk and discretion.
    VPN service coverage, speeds, server locations, and quality may vary. Zoom Labs will attempt to make the Service available at all times. However, the Service may be subject to unavailability for a variety of factors beyond our control, including but not limited to emergencies; third-party-service failures; or transmission, equipment, or network problems or limitations, interference, or signal strength; and may be interrupted, refused, limited, or curtailed. We are not responsible for data, messages, or pages lost, not delivered, delayed, or misdirected because of interruptions or performance issues with the Service, communications services, or networks. We may impose usage or Service limits, suspend Service, terminate VPN accounts, or block certain kinds of usage in our sole discretion to protect Subscribers or the Service. The accuracy and timeliness of data received is not guaranteed; delays or omissions may occur.
    Zoom Labs reserves the right to investigate matters we consider to be violations of these Terms. We may, but are not obligated to, in our sole discretion and without notice, remove, block, filter, or restrict by any means any materials or information that we consider to be actual or potential violations of the restrictions set forth in these Terms, and any other activities that may subject Zoom Labs or our customers to liability. Zoom Labs disclaims any and all liability for any failure on our part to prevent such materials or information from being transmitted over the Service and/or into your computing device.
11. Limitations of Liability
    Zoom Labs shall not be liable and shall not have responsibility of any kind to any Subscriber or other individual for any loss or damage that you incur in the event of:
    
    • any failure or interruption of the Site or Service;
    • any act or omission of any Third Party involved in making the Site or Service or the data contained therein available to you;
    • any other cause relating to your access or use, or inability to access or use, any portion of the Site or its Content;
    • your interactions on the Site or Service;
    • your failure to comply with this Agreement;
    • the cost of procurement of substitute goods or services; or
    • unauthorized access to or alteration of your transmissions or data, whether or not the circumstances giving rise to such cause may have been within the control of Zoom Labs or of any vendor providing software, services, or support for the Site or Service.
    • In no event will Zoom Labs, its partners, affiliates, subsidiaries, members, officers, or employees be liable for any direct, special, indirect, consequential, or incidental damages, or for any other loss or damages of any kind, even if they have been advised of the possibility thereof. The foregoing shall not apply to the extent prohibited by applicable law.
12. Indemnification
    You agree to indemnify, defend, and hold harmless Zoom Labs, its officers, directors, employees, members, partners, agents, and suppliers, and their respective affiliates, officers, directors, employees, members, shareholders, partners, and agents, from any and all claims and expenses, including attorneys’ fees, arising out of your use of the Content and Service, including but not limited to your violation of this Agreement. We may, at our sole discretion, assume the exclusive defense and control of any matter subject to indemnification by you. The assumption of such defense or control by us, however, shall not excuse any of your indemnity obligations.
13. Choice of Law
    This Agreement shall be governed by and construed in accordance with the laws of the State of California.
14. Arbitration
    All disputes arising out of or relating to this Agreement or the use of the Site or Services shall be finally settled under the Rules of Arbitration ("Rules") of the International Centre for Dispute Resolution (ICDR) by one arbitrator ("Arbitrator") appointed in accordance with said Rules. The arbitration shall be conducted in Fremont, CA, USA unless all parties agree otherwise by a signed written agreement.
    The Arbitrator must be qualified and have a background in the area of computer networks, including but not limited to the internet.
    The Arbitrator shall have the authority to permit an expedited exchange of documents, but any discovery shall be limited to document requests and interrogatories. The Arbitrator shall have no power or authority to add to or detract from this Agreement, and the costs of the arbitration shall be borne equally, except as described below.
    The arbitration shall be conducted on an expedited schedule. The arbitration must be concluded, and an award issued, no later than one hundred and twenty (120) days following the filing of the demand for arbitration, unless all parties to the arbitration proceeding agree in writing to an extension of time or continuance.
    Subject to any applicable law to the contrary, you agree that any cause of action arising out of or related to the use of our Site or Services must be commenced within three (3) months after the cause of action accrues, or such action will be permanently barred.
    In the event that Zoom Labs is the respondent in any such arbitration, damages awarded against Zoom Labs may not exceed the amount you have paid Zoom Labs for use of the Service.
    The parties subject to this arbitration provision include Zoom Labs, its officers, directors, and employees, and any company or legal entity which is a parent, subsidiary, or sister company to Zoom Labs, or with which Zoom Labs has contracted to provide services to Subscribers through Zoom Labs.
15. Final Provisions
    If any provision in this Agreement is held invalid or unenforceable, that provision shall be construed in a manner consistent with applicable law to reflect the original intent of the provision, and the remaining provisions of this Agreement shall remain in full force and effect. Any failure to exercise or enforce any right or the provision of this agreement shall not constitute a waiver of such right or provision.